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Change of Address:
We
are happy to provide Change of Address service, however, if you are already receiving your subscription, we
strongly recommend that you contact the publisher directly as the
change can be made while you are on the telephone or on the
publisher's website - this
is the fastest way and we recommend it.
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Change of Address Before
Your First Issue Arrives:
If
you have not received your first issue which contains the publisher's
address or 800 number by the time you move you should try to obtain
the publisher's 800 number from 800 information. In the event that you
cannot contact the publisher before your first issue arrives, you
should notify the Post Office of your new address by completing a
Change of Address Form indicating that you want your magazines
forwarded to your new address. Once you receive your first issue which
has been forwarded to you by the Post Office you should follow the
directions above.
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United States Post Office
Change of Address Service:
Before you move,
please complete the automated Change of Address form of the USPS at
www.usps.com - your magazines will be forwarded for 60 days. You should also ask your mailman if he will be forwarding your magazines - if he says he won't do it you should write a letter of complaint to: Postmaster, Your City, Your
Zip Code.
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Switching Magazines:
Once
your order has been submitted to our clearinghouse and/or publisher,
we cannot change your magazine selection to another magazine and we cannot cancel
your order as we have paid the
publisher for your order and we do not receive a refund. Be certain that you want the magazine you order before
ordering it. If you do not wish to continue to receive the magazine you
have ordered, we suggest that you redirect the subscription to someone else - most publishers
will permit you to change the person the subscription is sent to - to do
this contact the publisher directly from the information published in
the magazine.
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Cancellations and
Refunds:
Cancellations can only be made if we have not yet submitted the order
to our clearinghouse. Orders are downloaded and processed on Tuesday
at 4:00 p.m. (CST). Once
your order is submitted to our clearinghouse it is paid for in full
and we do not receive a refund. We, therefore, cannot cancel and refund
your order after it has been
submitted to the clearinghouse. Cancellation requests must be received
no later than Tuesday of each week, 4:00 p.m. (CST).
Please order
carefully. If you have ordered a title and decide that you no longer
wish to receive it most publishers will redirect the order to another
individual at your request. If you do not have anyone in mind to transfer your subscription to,
you should consider transferring the subscription to a waiting room of
your local hospital's emergency room where there will be many
appreciative readers. In order to do this simply call the publisher and
request a change of address and recipient.
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CUSTOMER SERVICE:
Our terms of fulfillment are that you should receive your
first issue in 8 to 14 weeks from the date of your order depending on
each individual publisher. Some publishers are very prompt while others are very slow in
starting a new subscription. Most publishers will deliver a first issue
in 8-12 weeks. If you have not
received your subscription by the end of the 12th week please contact
our Customer Service Department so we can correct any problem which may
exist on your account with the publisher(s). Please e-mail
additionalsupport@bestdealmagazines.com.
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VALID E-mail Address:
A valid e-mail address is
necessary if you wish to receive a confirmation e-mail of your order and
to receive the download links for your free gifts.
As a Best Deal Magazines customer you
are receiving
a marketing promotion from Vintage Superstore and they would like to
contact you occasionally by e-mail. All e-mail will be transmitted only
by Best Deal Magazines and your e-mail address will not be revealed to
anyone else. You will always have the option to unsubscribe at any time
as every e-mail sent contains an unsubscribe link.
Best
Deal Magazines will never
sell, rent or distribute your e-mail address to a third party. Any
e-mails sent from Vintage Superstore will be sent by Best Deal
Magazines.
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Unavailability:
Best Deal Magazines is a
magazine subscription agency. Its role is to forward
subscription orders to the magazine publishers via its clearinghouses.
Best Deal Magazines is not in any manner involved in the editorial,
creation, printing, fulfillment or mailing of the magazines - this is
the role of the publisher. Best Deal Magazines' responsibility is limited
to forwarding the subscriber's order to the clearinghouse for
fulfillment by the publisher. If Best Deal
Magazines is unable to fulfill an order for a magazine subscription, its
sole and total liability and obligation is limited to a refund for the
actual money paid by its customer for the subscription.
In the event
that a magazine ceases publication or the format changes from print to
digital, Best Deal Magazines is not
responsible for providing a refund or an alternative
publication. This is the sole obligation of the magazine publisher. The
industry practice is for the publisher to provide a substitute publication similar to the
magazine that ceased publication.
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